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Active Incident and Maintenance

Updated a few seconds ago

Issue reported by customers unable to pay for their orderOperational

Incident Status

Operational

Components

OVHcloud US Website Services

Locations

Order Funnel - Cart


May 8, 2026 18:15 UTC
INVESTIGATING

Some customers have reported having an issue with the last step of paying for their order. If you manage to create an order, but fail to pay for it and the order ends up in a "Payment not received" state, you can complete that order by following these steps: 1 - Log into your OVHcloud Control Panel here: https://manager.us.ovhcloud.com 2 - Navigate to your orders page here: https://manager.us.ovhcloud.com/#/billing/orders/orders 3 - Click the 3 dots in the circle next to the order you want to complete 4 - Click on the "View order in HTML format" option in the pop-up 5 - You'll be in the Express Order Funnel with an URL similar to this: https://order.us.ovhcloud.com/en/express/#/instant/displayOrder?orderId=####### 6 - Click the large blue "Continue" button at the top or bottom of the page 7 - On the last page you'll confirm your payment method and click the blue "Pay" button to complete the order For any orders that have been created but were not paid for and you no longer want them or need them, they can be left alone without finalizing them and they will expire and drop off from the page after 30 days. If you need any further assistance please reach out to our Support Team. You can review the various methods here: https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support
Hillsboro Infrastructure MainenancePlanned Maintenance

Description

Electrical maintenance will be performed on racks HIL0115B03A, HIL0115B03B, HIL0115B04B, and HIL0115B04C. in the Hillsboro Datacenter. No operational impact is anticipated during this maintenance. Thank you for your cooperation as we continue to improve our infrastructure.

Components

Bare Metal Services, Virtual Private Services, Private Cloud Services, Network Services

Locations

HIL

Schedule

May 6, 2026 14:00 - May 13, 2026 00:30 UTC


May 6, 2026 15:37 UTC
UPDATE

Mantenance has started.

Bare Metal Services




Planned Maintenance

Virtual Private Services




Planned Maintenance

Public Cloud Services




Operational

Private Cloud Services




Planned Maintenance

Network Services




Operational

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

[GRA1][Cooling System] - Rack G121A15 Maintenance NotificationPlanned Maintenance

Schedule

May 11, 2026 04:00 - 07:00 UTC

Components

Bare Metal Services

Locations

GRA

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure. Service impact : Servers will be unavailable during this maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure. Thank you for your understanding.
[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance NotificationPlanned Maintenance

Schedule

May 19, 2026 06:00 - 10:00 UTC

Components

Bare Metal Services, Network Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer. List of affected racks: - Rack W17A09 - Rack W17A10 - Rack W17A11 - Rack W17A14 - Rack W17B08 Service impact : All servers will be unavailable during maintenance. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment. Thank you for your understanding.
[HIL] Network Switch Maintenance Notification Planned Maintenance

Schedule

May 21, 2026 00:00 - 04:00 UTC

Components

Network Services

Locations

HIL

Description

Please be advised that the OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Baremetal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place. Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
Scheduled Maintenance - Kubernetes 1.30 End-of-LifePlanned Maintenance

Schedule

May 26, 2026 07:00 - May 28, 2026 16:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service. Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version. Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.30 will be migrated to version 1.31. Thank you for your understanding.
[VIN1][Dedicated Servers] - Racks V112A06/V112B06/V112B10/V112B11/V112B17 - Maintenance NotificationPlanned Maintenance

Schedule

May 27, 2026 14:00 - 22:00 UTC

Components

Bare Metal Services

Locations

VIN

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During the maintenance window servers located in the following racks will experience a loss of public network connectivity: V112A06 V112B06 V112B10 V112B11 V112B17 We appreciate your understanding and cooperation during this maintenance.
[VIN1][Dedicated Servers] - Racks V112A06/V112B01/V112B02/V112B03/V112B04/V112B05/V112B06/V112B10/V112B11/V112B17 - Maintenance NotificationPlanned Maintenance

Schedule

May 27, 2026 14:00 - 22:00 UTC

Components

Bare Metal Services

Locations

VIN

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During the maintenance window servers located in the following racks will experience a loss of IPMI Network connectivity: V112A06 V112B01 V112B02 V112B03 V112B04 V112B05 V112B06 V112B10 V112B11 V112B17 We appreciate your understanding and cooperation during this maintenance.

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Incidents Last 7 Days

7

Maintenances Last 7 Days

6

Upcoming Maintenances

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