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Active Incident

Updated a few seconds ago

Issue reported by customers unable to pay for their orderOperational

Incident Status

Operational

Components

OVHcloud US Website Services

Locations

Order Funnel - Cart


May 8, 2026 18:15 UTC
INVESTIGATING

Some customers have reported having an issue with the last step of paying for their order. If you manage to create an order, but fail to pay for it and the order ends up in a "Payment not received" state, you can complete that order by following these steps: 1 - Log into your OVHcloud Control Panel here: https://manager.us.ovhcloud.com 2 - Navigate to your orders page here: https://manager.us.ovhcloud.com/#/billing/orders/orders 3 - Click the 3 dots in the circle next to the order you want to complete 4 - Click on the "View order in HTML format" option in the pop-up 5 - You'll be in the Express Order Funnel with an URL similar to this: https://order.us.ovhcloud.com/en/express/#/instant/displayOrder?orderId=####### 6 - Click the large blue "Continue" button at the top or bottom of the page 7 - On the last page you'll confirm your payment method and click the blue "Pay" button to complete the order For any orders that have been created but were not paid for and you no longer want them or need them, they can be left alone without finalizing them and they will expire and drop off from the page after 30 days. If you need any further assistance please reach out to our Support Team. You can review the various methods here: https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

Bare Metal Services




Operational

Virtual Private Services




Operational

Public Cloud Services




Operational

Private Cloud Services




Operational

Network Services




Operational

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

[SGP1] Network Switch Maintenance NotificationPlanned Maintenance

Schedule

May 19, 2026 02:00 - 03:00 UTC

Components

Bare Metal Services, Network Services

Locations

SGP

Description

Please be advised that the OVH Network team will implement scheduled maintenance to at our Singapore Data Center on the racks listed below. During the upgrade, customers will lose vRack connectivity to their servers. 050713C Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance NotificationPlanned Maintenance

Schedule

May 19, 2026 06:00 - 10:00 UTC

Components

Bare Metal Services, Network Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer. List of affected racks: - Rack W17A09 - Rack W17A10 - Rack W17A11 - Rack W17A14 - Rack W17B08 Service impact : All servers will be unavailable during maintenance. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment. Thank you for your understanding.
[US/CA][Network] - Backbone maintenance notificationPlanned Maintenance

Schedule

May 19, 2026 07:30 - 09:00 UTC

Components

Network Services

Locations

BHS, HIL, VIN, YYZ

Description

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure. Service impact : None Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment. Thank you for your understanding.
OVH US HIL UPS Maintenance.Planned Maintenance

Schedule

May 19, 2026 13:00 - 21:00 UTC

Components

Bare Metal Services

Locations

HIL

Description

1 UPS will be de-energized on Tuesday, May 19th at 11:00 AM PDT to facilitate a repair that is needed. The effected row is H119 All rows and servers are dual-sourced, no impact on operations is anticipated during these activities
[HIL] Network Switch Maintenance Notification Planned Maintenance

Schedule

May 21, 2026 00:00 - 04:00 UTC

Components

Network Services

Locations

HIL

Description

Please be advised that the OVHcloud US Network team will implement a scheduled maintenance to upgrade the software release version on the Baremetal Network infrastructure at our Hillsboro Data Center. This software upgrade release will mitigate an existing defect. The existing defect, which has previously caused multiple unplanned outages, will be corrected to avoid future network events. During the maintenance, no impact is expected on customers as redundancy is in place. Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[US/CA][Network] - Backbone maintenance notificationPlanned Maintenance

Schedule

May 21, 2026 07:30 - 09:00 UTC

Components

Network Services

Locations

BHS, HIL, VIN, YYZ

Description

As part of our continuous improvement plan, maintenance is scheduled on our backbone infrastructure. Service impact : None Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment. Thank you for your understanding.
Scheduled Maintenance - Kubernetes 1.30 End-of-LifePlanned Maintenance

Schedule

May 26, 2026 07:00 - May 28, 2026 16:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of our continuous improvement plan, maintenance is scheduled on our Managed Kubernetes Service. Service impact : Customers have to anticipate this maintenance in order to adapt to the new Kubernetes version. Service improvement : As part of our continuous improvement policy, customers using Kubernetes version 1.30 will be migrated to version 1.31. Thank you for your understanding.
[VIN1][Dedicated Servers] - Racks V112A06/V112B06/V112B10/V112B11/V112B17 - Maintenance NotificationPlanned Maintenance

Schedule

May 27, 2026 14:00 - 22:00 UTC

Components

Bare Metal Services

Locations

VIN

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During the maintenance window servers located in the following racks will experience a loss of public network connectivity: V112A06 V112B06 V112B10 V112B11 V112B17 We appreciate your understanding and cooperation during this maintenance.
[VIN1][Dedicated Servers] - Racks V112A06/V112B01/V112B02/V112B03/V112B04/V112B05/V112B06/V112B10/V112B11/V112B17 - Maintenance NotificationPlanned Maintenance

Schedule

May 27, 2026 14:00 - 22:00 UTC

Components

Bare Metal Services

Locations

VIN

Description

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure. During the maintenance window servers located in the following racks will experience a loss of IPMI Network connectivity: V112A06 V112B01 V112B02 V112B03 V112B04 V112B05 V112B06 V112B10 V112B11 V112B17 We appreciate your understanding and cooperation during this maintenance.
[WAW1][Infrastructure] - Room W15 Electrical Maintenance NotificationPlanned Maintenance

Schedule

June 15, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Electrical Infrastructure in the Room W15. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. Racks under maintenance: W15B12, W15B08, W15A06, W15A17, W15B12, W15B17, W15A19, W15A08, W15A10, W15A01, W15B06, W15A12, W15A02, W15B03, W15B04
[WAW1][Infrastructure] - Room W16 Electrical Maintenance NotificationPlanned Maintenance

Schedule

June 16, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Electrical Infrastructure in the Room W16. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. Rack in maintenance: W16B12, W16B16, W16A10, W16A13, W16A05, W16B18, W16A17, W16B09, W16A07, W16B11, W16A01, W16A02, W16A04, W16A09
[WAW1][Dedicated Servers] - Room W17 maintenance notificationPlanned Maintenance

Schedule

June 17, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. W17A01, W17A02, W17A03, W17B01, W17B02, W17B03, W17A04, W17A05, W17A06, W17B04, W17B05, W17B06, W17A07, W17A08, W17A09, W17B07, W17B08, W17B09, W17A10, W17A11, W17A12, W17B10, W17B11, W17B12, W17A13, W17A14, W17A15, W17B13, W17B14, W17B15, W17A16, W17A17, W17A18, W17B16, W17B17, W17B18 , W17A19, W17A20, W17A21, W17B19, W17B20 and W17B21.
[WAW1][Infrastructure] - Room W106 Electrical Maintenance NotificationPlanned Maintenance

Schedule

June 18, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Electrical Infrastructure in the Room W106. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. Racks in maintenance: WAW0106B02B, WAW0106A04C, WAW0106B02A, WAW0106A04A, WAW0106B01C, WAW0106A05C, WAW0106B01A

5

Incidents Last 7 Days

2

Maintenances Last 7 Days

13

Upcoming Maintenances

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