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Active Incident

Updated a few seconds ago

Issue reported with creating cancellation at expiration on baremetal resourcesOperational

Incident Status

Operational

Components

Bare Metal Services, OVHcloud US Website Services

Locations

BHS, ERI, GRA, HIL, LIM, RBX, SBG, SGP, SYD, VIN, WAW, YNM, YYZ, OVHcloud US Control Panel (Manager)


July 7, 2026 13:35 UTC
MONITORING

Fix was applied and we are monitoring to ensure no more issues are happening.

July 6, 2026 15:00 UTC
IDENTIFIED

Fix will be applied tomorrow, 2026-07-07, at 12:30 PM UTC.

July 2, 2026 15:00 UTC
IDENTIFIED

A fix is in progress and is expected to be available within the next week.

June 26, 2026 18:04 UTC
IDENTIFIED

Resolve Plan: A patch will be pushed Monday to resolve the behavior of not being able to cancel your Bare Metal services at expiration date. We can confirm that the option to cancel your Bare Metal services now is still working without issues. Symptoms: In your OVHcloud Control Panel, when selecting to cancel Bare Metal service(s) at expiration, the submission spins without processing or erroring. Workaround: Between now and Monday, should you need to cancel your Bare Metal service(s) at expiration date, please raise a Billing Support ticket via your OVHcloud Control Panel or via our /support API request. https://support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

June 26, 2026 16:48 UTC
IDENTIFIED

Issue has been identified and the engineering team is working on a fix.

June 26, 2026 16:12 UTC
INVESTIGATING

Customers reported inability to request cancellation at expiration of their service for baremetal resources.
Virtual Private Servers || Delivery (US-EAST-LZ-ATL) Degraded Performance

Incident Status

Degraded Performance

Components

Virtual Private Services

Locations

US-EAST-LZ-ATL


June 12, 2026 12:16 UTC
INVESTIGATING

Degraded Performance

June 12, 2026 11:59 UTC
INVESTIGATING

Virtual Private Servers || Delivery (US-EAST-LZ-ATL) and Virtual Private Servers || Global Infrastructure (US-EAST-LZ-ATL) Impacted Service(s) : Some Virtual Private Servers are currently experiencing capacity constraints, which may result in intermittent service disruptions. Customers Impact : Customers may experience failed requests and service errors when attempting to purchase or provision Virtual Private Servers instances in the US-EAST-LZ-ATL region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

Bare Metal Services




Operational

Virtual Private Services




Degraded Performance

Public Cloud Services




Operational

Private Cloud Services




Operational

Network Services




Operational

Identity, Security & Operations




Operational

OVHcloud US Website Services




Operational

Support Services




Operational

Scheduled Maintenance

[HIL][VIN] Network Switch Maintenance NotificationPlanned Maintenance

Schedule

July 7, 2026 18:00 - 22:00 UTC

Components

Virtual Private Services, Network Services

Locations

HIL, VIN

Description

Please be advised that the OVHcloud US Network team will implement a scheduled maintenance to update the software configuration on the Core Network infrastructure at our Vint Hill and Hillsboro Data Centers. During the maintenance, no customer impact is expected as there is redundancy in place. Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[HIL] [HIL0118A02C] Scheduled Infrastructure UpgradePlanned Maintenance

Schedule

July 8, 2026 16:00 - 20:00 UTC

Components

Bare Metal Services, Virtual Private Services, Public Cloud Services

Locations

HIL, US-WEST-OR-1, US-WEST-OR-2

Description

As part of our ongoing commitment to improving service performance and reliability, we will be performing a scheduled infrastructure upgrade in our [HIL] data center on the rack listed below: [HIL0118A02C] During this maintenance window, services will be unavailable for approximately 4 hours. We understand that downtime can be disruptive, and we've planned this work carefully to minimize impact while ensuring long-term stability and performance improvements. If you experience any issues following the conclusion of this window, please contact our Support team for assistance: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support We appreciate your patience and understanding throughout this project.
[GLOBAL][Containers & Orchestration] - End of Life of Load Balancer for Managed Kubernetes Service notificationPlanned Maintenance

Schedule

July 9, 2026 08:00 - 16:00 UTC

Components

Public Cloud Services

Locations

US-EAST-VA-1, US-WEST-OR-1

Description

As part of the end-of-life of our Containers & Orchestration - Load Balancer (IOLB) offer, a maintenance is scheduled in our US-EAST-VA and US-WEST-OR regions. Service impact : We're retiring the historical Load Balancer for Managed Kubernetes, now replaced by the Public Cloud Loadbalancer. As part of this change, resources will be deleted and no longer billed. Note: the migration to Public Cloud Loadbalancer is not automatic and must be performed on the customer side. Please refer to the guide below for guidance: https://support.us.ovhcloud.com/hc/en-us/articles/38910745064211-How-to-migrate-from-Load-Balancer-for-MKS-IOLB-to-Public-Cloud-Load-Balancer-Octavia Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Containers & Orchestration - Load Balancer in the specified regions. Thank you for your understanding.
[VIN] [V113B13] Scheduled Infrastructure UpgradePlanned Maintenance

Schedule

July 15, 2026 12:00 - 16:00 UTC

Components

Bare Metal Services

Locations

VIN

Description

As part of our ongoing commitment to improving service performance and reliability, we will be performing a scheduled infrastructure upgrade in our [VIN] data center on the rack listed below: [V113B13] During this maintenance window, services will be unavailable for approximately 4 hours. We understand that downtime can be disruptive, and we've planned this work carefully to minimize impact while ensuring long-term stability and performance improvements. If you experience any issues following the conclusion of this window, please contact our Support team for assistance: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support We appreciate your patience and understanding throughout this project.
[WAW1][Dedicated Servers] - Multiple Racks Maintenance NotificationPlanned Maintenance

Schedule

July 16, 2026 06:00 - 10:00 UTC

Components

Bare Metal Services, Network Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure in the WAW1 data center. During the maintenance window, servers located in the following racks may experience temporary loss of public network and IPMI connectivity: Rack W17A09 Rack W17A10 Rack W17A11 Rack W17A14 Rack W17B08 Should you have any questions contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support
[WAW1][Dedicated Servers] - Room W17 maintenance notificationPlanned Maintenance

Schedule

July 21, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. W17A01, W17A02, W17A03, W17B01, W17B02, W17B03, W17A04, W17A05, W17A06, W17B04, W17B05, W17B06, W17A07, W17A08, W17A09, W17B07, W17B08, W17B09, W17A10, W17A11, W17A12, W17B10, W17B11, W17B12, W17A13, W17A14, W17A15, W17B13, W17B14, W17B15, W17A16, W17A17, W17A18, W17B16, W17B17, W17B18 , W17A19, W17A20, W17A21, W17B19, W17B20 and W17B21.
[WAW1][Infrastructure] - Room W106 Electrical Maintenance NotificationPlanned Maintenance

Schedule

July 22, 2026 06:00 - 14:00 UTC

Components

Bare Metal Services

Locations

WAW

Description

As part of our continuous improvement plan, maintenance is scheduled on our Electrical Infrastructure in the Room W106. Servers in the specified racks listed below may experience temporary IPMI unavailability during the operation, for a period of five minutes per rack. Racks in maintenance: WAW0106B02B, WAW0106A04C, WAW0106B02A, WAW0106A04A, WAW0106B01C, WAW0106A05C, WAW0106B01A
[Lim1][Infrastructure] - Rack L115B06 maintenance notification Planned Maintenance

Schedule

July 22, 2026 07:00 - 08:00 UTC

Components

Bare Metal Services

Locations

LIM

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window. Racks in maintenance: L115B06
[Lim1][Infrastructure] - Rack L115B05 maintenance notificationPlanned Maintenance

Schedule

July 22, 2026 07:00 - 08:00 UTC

Components

Bare Metal Services

Locations

LIM

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window. Racks in maintenance: L115B05
[HIL] [HIL0118A01A] Scheduled Infrastructure UpgradePlanned Maintenance

Schedule

July 22, 2026 17:00 - 21:00 UTC

Components

Bare Metal Services

Locations

HIL

Description

As part of our ongoing commitment to improving service performance and reliability, we will be performing a scheduled infrastructure upgrade in our [HIL] data center on the rack listed below: [HIL0118A01A] During this maintenance window, services will be unavailable for approximately 4 hours. We understand that downtime can be disruptive, and we've planned this work carefully to minimize impact while ensuring long-term stability and performance improvements. If you experience any issues following the conclusion of this window, please contact our Support team for assistance: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support We appreciate your patience and understanding throughout this project.
[BHS8][Infrastructure] - Rack BHS0812B02B maintenance notificationPlanned Maintenance

Schedule

July 23, 2026 02:15 - 07:30 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During the maintenance window, affected services will experience approximately 5 minutes if downtime. These interruptions will occur at various times throughout the maintenance window and will not impact all racks simultaneously. We apologize for any inconvenience and appreciate your understanding as we complete this essential maintenance. Racks in maintenance: BHS0812B02B
[BHS8][Infrastructure] - Rack BHS0812A03C maintenance notificationPlanned Maintenance

Schedule

July 24, 2026 02:30 - 06:00 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During the maintenance window, affected services will experience approximately 5 minutes if downtime. These interruptions will occur at various times throughout the maintenance window and will not impact all racks simultaneously. We apologize for any inconvenience and appreciate your understanding as we complete this essential maintenance. Racks in maintenance: BHS0812A03C
[BHS8][Infrastructure] - Rack BHS0812B05A maintenance notificationPlanned Maintenance

Schedule

July 27, 2026 10:30 - 16:30 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During the maintenance window, affected services will experience approximately 15 minutes if downtime. These interruptions will occur at various times throughout the maintenance window and will not impact all racks simultaneously. We apologize for any inconvenience and appreciate your understanding as we complete this essential maintenance. Racks in maintenance: BHS0812B05A
[BHS8][Infrastructure] - Rack BHS0811B04A maintenance notification Planned Maintenance

Schedule

July 28, 2026 02:15 - 08:30 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During the maintenance window, affected services will experience approximately 15 minutes if downtime. These interruptions will occur at various times throughout the maintenance window and will not impact all racks simultaneously. We apologize for any inconvenience and appreciate your understanding as we complete this essential maintenance. Racks in maintenance: BHS0811B04A
[SYD2][Infrastructure] - Multiple racks maintenance notificationPlanned Maintenance

Schedule

July 29, 2026 21:00 - July 30, 2026 07:00 UTC

Components

Bare Metal Services, Network Services

Locations

SYD

Description

As part of our continuous improvement plan, maintenance is scheduled on our infrastructure in the SYD2 data center. During the maintenance window, servers located in the following racks may experience temporary loss of public network and IPMI connectivity: S2-5X-02-05A S2-5X-02-05B S2-5X-02-06B S2-5X-02-07A S2-5X-02-08A S2-5X-02-08B S2-5X-02-09A S2-5X-02-09B S2-5X-02-10A S2-5X-02-10B S2-5X-02-11A S2-5X-02-11B Should you have any questions, contact our 24/7 Support Engineering Team by creating a support request via your OVHcloud Control Panel at support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-Contact-OVH-US-Support.
[BHS8][Infrastructure] - Rack BHS0812B04C maintenance notificationPlanned Maintenance

Schedule

August 3, 2026 10:00 - 16:30 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During the maintenance window, affected services will experience approximately 5 minutes if downtime. These interruptions will occur at various times throughout the maintenance window and will not impact all racks simultaneously. We apologize for any inconvenience and appreciate your understanding as we complete this essential maintenance. Racks in maintenance: BHS0812B04C
[BHS8][Infrastructure] - Rack BHS0814B02C maintenance notification Planned Maintenance

Schedule

August 4, 2026 02:30 - 12:00 UTC

Components

Bare Metal Services

Locations

BHS

Description

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure. During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window. Racks in maintenance: BHS0814B02C
[GRA1][Dedicated Servers] - Multiple racks maintenance notificationPlanned Maintenance

Schedule

August 11, 2026 07:00 - 10:10 UTC

Components

Bare Metal Services

Locations

GRA

Description

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in racks G124B07, G124B14, G124B19, G124B21, G125B02, G125B03, G125B18, G125B21 and G125B22. Start time : 11/08/2026 07:00 UTC End time : 11/08/2026 10:10 UTC List of concerned racks: - Rack G124B07 - Rack G124B14 - Rack G124B19 - Rack G124B21 - Rack G125B02 - Rack G125B03 - Rack G125B18 - Rack G125B21 - Rack G125B22 Service impact : Public networks will be temporarily unavailable for 30 seconds during the maintenance for servers located in the specified racks. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment. Thank you for your understanding.
[US][Network Services] - OVHcloud Load Balancer Maintenance NotificationPlanned Maintenance

Schedule

August 11, 2026 09:00 - 13:00 UTC

Components

Network Services

Locations

HIL, VIN

Description

As part of our continuous improvement plan, a maintenance is scheduled on our Load Balancing offering in the US region. Start time : 11/08/2026 09:00 UTC End time : 11/08/2026 13:00 UTC Service impact : Customers may experience brief periods of degraded performance during the maintenance window. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Load Balancing infrastructure. Thank you for your understanding.
[GRA/BHS][Identity, Security & Operations] - Logs Data Platform maintenance notificationPlanned Maintenance

Schedule

September 16, 2026 10:30 - 19:30 UTC

Components

Identity, Security & Operations

Locations

LDP (Logs Data Platform)

Description

As part of maintenance for the Logs Data Platform, we will replace the certificates for your Data-gathering tools on 16 September 2026, as the current intermediate certificate expires on 20 September 2026. Start time : 16/09/2026 10:30 UTC End time : 16/09/2026 19:30 UTC Service impact : Customers who send their logs directly to the clusters are not affected by this maintenance and can disregard the rest of this message (Customer's log ingestion endpoint looks like gra1.logs.ovh.com:12202, no action is required). However, customers who use an endpoint such as gra1-65d66a0a68728d746bbebbab.gra1.logs.ovh.com:6514 are affected by this maintenance and we recommend them to follow the relevant action plan below. Case 1 — The customer's log forwarder agent performs no certificate verification Customers who keep this behavior will not be impacted by the maintenance. No action is required. Case 2 — The customer's log forwarder agent validates only the intermediate chain 1. Import the new certificate chain (as soon as possible). The new chain (self-signed, valid for 10 years) is already available in the OVHcloud Manager, on the home page of the customer's Logs Data Platform service. Customers should import it into their configuration before 16 September 2026. 2. Keep the old chain in place temporarily. Until 16 September 2026, customers should leave the old chain in their configuration so the agent accepts both chains (old + new) during the transition window, avoiding any surprise. 3. After 16 September 2026, once the maintenance is complete, customers should remove the old chain and keep only the new one (valid for 10 years). Case 3 — The customer's log forwarder agent validates the intermediate + Data-gathering-tool certificate chain 1. Create a new Data-gathering tool in the Logs Data Platform project, replicating the exact configuration of the previous one. 2. Import the full certificate chain (intermediate + new self-signed certificate). Customers should go to the Data-gathering tools page, then open the "Useful information" section to obtain it. 3. Update the log forwarder agent configuration to push logs to this new Data-gathering tool. 4. Delete the old Data-gathering tool. Service improvement : This maintenance renews the certificate chain that secures your log ingestion, ensuring uninterrupted and secure log delivery. The new chain is self-signed and valid for 10 years. Thank you for your understanding.

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Maintenances Last 7 Days

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